PO BOX 7261
Kaleen, ACT 2617
Need to get in touch? For Billing or Support inquiries, please log in to the Account Centre and use the “support” tab.
Frequently Asked Questions
Are you an Australian Company?
Serveroo is a reseller of Wild West Domains LLC, which is a US based company with offices across the globe. Serveroo Pty Ltd is, however, a registered Australian Company.
I'm a business, which ABN should I use?
Billing for all web products excepting Web Design Services is carried out by Wild West Domains LLC to whom we’re a reseller.
Their ABN is: 37874814804
You may check their Australian Business Number Registration by clicking here. This link will take you to the Australian Business Register lookup page.
Web Design Services
All web design services are billed directly by Serveroo and invoiced separately from our other web hosting products. Our invoices will contain relevant business information.
What is your service uptime guarantee?
We’re proud to offer a 99.9% Service Uptime Guarantee of available time per month. If we fail to maintain this Service Uptime Guarantee in a particular month (as solely determined by us), you may contact us and request a credit of 5% of your monthly hosting fee for that month.
If you feel you’ve suffered substantial downtime or we’ve not met this requirement, please raise your concern via the Support portal. For more information please refer to our legal agreements page.
What is your Web Design Service?
Who Is Wild West Domains LLC?
Wild West Domains LLC is a US-based company which powers an enormous amount of resellers globally. Serveroo is proud to be one of those resellers. As such all our web products, excepting web design services, are backed by Wild West Domains LLC.
Where are your servers?
Our servers are located globally in datacentres across the United States, Europe and Asia.
Where is your support statement?
You may access our Statement of Support via our Legal Agreements page. This statement applies to all of our products excepting Web Design Services.
Do you offer discounts?
Yes we do! Time to time we offer specials on our products and discounts. You can find these on our social media pages.
As a customer, you’ll also get special customer only offers in your inbox, provided we have your consent to send you marketing material.
We offer a complete product line, including comprehensive hosting solutions, website creation tools, secure SSL certificates, personalised email with spam and anti-phishing filtering, e-commerce tools and more.
Prices excludes applicable taxes and ICANN fees.